How Royal Bank of Canada can drive productivity & customer experience with VR training

Strivr CEO Derek Belch, a smiling, brown-haired white man

Your Strivr contact:

Derek Belch

CEO, FOUNDER

Email Derek

Every employee deserves the opportunity for amazing learning experiences, especially when the learning maps to key business initiatives. With digital transformation top of mind, how is Royal Bank of Canada using learning technology to elevate performance, remain an employer of choice, and help customers succeed?

Enter Immersive Learning. Capitalizing on complete immersion in Virtual Reality and a proven learning methodology, Strivr’s Immersive Learning platform is helping national and regional banks improve customer experience, reduce risk, and accelerate learning proficiency.

immersive-learning-platform-thumb
Play Icon
Reinventing workforce training and performance: Strivr’s Immersive Learning platform

BLOG: JOSH BERSIN’S 2021 TRENDS & PREDICTIONS

ebook

HBR-Hero_675x829

Report: The Future of Work is Immersive

This exclusive report from Harvard Business Review Analytic Services provides an inside look at how the most successful leaders are meeting today’s hiring and upskilling needs, setting a foundation for the future of work, and collecting unique data insights to prove impact.

Download Now

TYPICAL BANKING
Use Cases

Operational efficiency

Onboarding

Rollout of new processes

New manager training

Customer service

Contact center training

Empathy & de-escalation

Upselling and retention

Risk prevention

Fraud protection

Active shooter

Armed robbery

Soft
skills

Coaching & feedback

Difficult conversations

Executive development

Throughout the training, the Fidelity employee is ‘transported’ between the call center and the customer’s living room to view the environment, facial expressions, and personal perspective.

-Adam Schouela, VP Emerging Technologies, Fidelity

Webinar

On-Demand Webinar

Elevating Verizon customer service with empathy training in VR

Discover Verizon’s path to a transformed customer experience using Immersive Learning to deal with sensitive, business critical situations.

Watch Webinar

WHY IMMERSIVE LEARNING
FOR RBC

More than just content inside a headset, Immersive Learning provides critical benefits for high-stakes, high-impact situations.

Accelerated proficiency

Less training time

No job disruption

Improve productivity

Engaged employees

Immersive experience

Career development

Reduce turnover

Improved operations

Improved fraud detection

Lower incidents

Consistent customer service

Unique insights

Engagement data

Performance analysis

Predictive modeling

Webinar

Scaling culture with VR: Interview with Stanford Professor Jeremy Bailenson

In this 15 minute on-demand webinar, leading VR expert Jeremy Bailenson shares how VR helps fast forward culture training for new hires.

Watch Webinar

Results
You can see

%

reduction in training time from 8 hours to 15 minutes

%

of retail employees felt prepared when put in 
dangerous situations

%

increase in customer satisfaction in less than 6 months

Ready for VR? Contact our experts

ebook

measuring-impact-main

Measuring the impact of Strivr’s Immersive Learning platform

If you’re considering Immersive Learning, but not sure how to measure the value or how to create internal stakeholder alignment, you’ve come to the right place. In this ebook, you’ll find the framework and examples to plan, measure, and evaluate Strivr’s Immersive Learning platform, plus over a…

Download Now

Customer
Video Case Study

Verizon wanted to better protect and prepare their 22,000 frontline employees across all 1,600 Verizon stores in the US. Nearly all of them will have experienced the heart-pounding rush of an armed robbery — in Virtual Reality.

Play Icon

Get the LatestFrom Strivr