Health and safety are critical concerns for every company today, and getting employees trained and up to speed as quickly as possible in new or updated safety protocol is imperative. Immersive Learning places learners in realistic work environments so that they can experience and apply learning. This prepares them for health and safety challenges in the most comprehensive and lasting way.
It is traditionally very challenging to teach employees how to react to situations such as an armed robbery with traditional workplace safety training. Verizon uses VR in safety training to offer realistic practice for its 22,000 employees at 1,600 retail stores.
Verizon associates learn to handle robberies at store opening and closing, as well as ‘snatch & grab’ scenarios. VR allows them to experientially go through the critical steps of de-escalating a high-risk moment and to make the right decisions under intense pressure.
Prepare for dangerous situations and protect employees
Place employees in extremely realistic simulation to test their response “in the moment,” increasing the employee safety training’s impact and effectiveness.
Immersive Data & Insights
The training provided unique data driven insights.
For example, by capturing attention data during the scene, below, we can see where the participants focused their eyes and identify the gap between theoretical (I know I should not look at the robber) and practical knowledge.
felt prepared when put in dangerous situations
Feeling safe and secure in your workplace is integral to the decisions people make about where they’re going to come to work.
Michael Mason, Chief Security Officer, Verizon
An important aspect of employee safety training is the ability to recognize when others practice unsafe behaviors and how to effectively address the situation. Immersive Learning enables the tracking of learners’ head movements while training, which often indicates that learners are looking in the wrong place during training. Therefore, they don’t identify the unsafe behaviors their colleagues are exhibiting. In addition, VR safety training helps employees learn the correct next steps to take, such as notifying a supervisor or engaging the coworker in a discussion. This helps employees learn the right behaviors as well as apply them in their roles.
Hazards such as misplaced items, burned out lightbulbs, loose cables, or spills account for a significant portion of workplace injuries. Associates need to have a keen eye and always be on the lookout for these hazards. With VR health and safety training, learners look up, down, side to side, and behind them in order to locate all issues in a given scene. In other words, learners engage their entire body, building situational awareness and visual object recognition skills that are critical in any environment.
Many frontline workers must constantly be aware of their surroundings in order to keep themselves and their colleagues safe. VR safety training helps workers build their knowledge of and comfort with personal protective equipment (PPE) preparation and rules. More importantly, VR helps them practice awareness and apply the knowledge in a safe virtual environment in order to reduce incidents.
Lockout-tagout is another critical safety procedure that manufacturing employees must learn and apply regularly. With health and safety training in VR, manufacturers don’t need to stop production or wait until machine maintenance to train employees for a lockout-tagout situation. In the headset, employees work in a virtual factory environment with a colleague and must apply the steps to a proper lockout, as well as identify any unsafe practices their colleague is exhibiting during the procedure.
The trainer is able to better understand the task at hand while the employee is learning new skills for safety and better work quality.
-Associate Director, Safety Analytics Health and Safety, Multinational food processor
In the grocery and restaurant industries, safe food handling is critical to maintaining high standards and quality. Food safety is a perfect candidate for Virtual Reality training because it requires repetition, standardization, and scalability, and it is highly effective at offering realistic practice with proper techniques. Because employees can get hands-on, 1-on-1 coaching in the headset, it eliminates the need for expert trainers to host hours-long sessions during off hours, when companies often have to pay workers overtime wages.