The majority of today’s workforce was raised on digital technology.
They expect instant access to information and thrive in a work environment with robust career development resources. Even non-Millennials fit into these trends; in fact, 87% of employees across generations value career development more than at any time in the past.
Yet, CLOs are hamstrung by old technology and outdated training programs – even if they’re only a few years old. Traditional methodologies simply don’t empower people to perform their best: only 36% of those new to the workforce feel they’ve been given the skills and knowledge to thrive in their roles.
The reinvention of learning
Let’s face it: training with videos and manuals is outdated. Enterprise CLOs must reinvent the way people learn using the many tools available to them today.
They are tasked with solving a long-time paradox that’s existed within corporate training: people can’t get good at something without practice, but giving them hands-on practice can be unsafe, unscalable or simply impossible within day-to-day business. Yet, organizations run big risks every day by putting unskilled, unpracticed employees to work.
How can you create a safer and more empowering workplace for your associates?
Increasing engagement, impact and confidence
In an effort to boost learning engagement across the organization, many L&D leaders have turned to a new model that lets employees experience their training and “learn by doing.”
Through Immersive Learning, L&D is serving both the needs of the learner and the needs of the organization. CLOs have found that:
- Employee engagement in training skyrockets, as VR gives learners a sense of “presence,” like they’re really there. Since they’re fully immersed, they can’t help but be fully engaged. This leads to better overall engagement at work, a key metric in organizational success.
- Employees retain more about their training because they can practice on-demand in the virtual world. Repetition learning in a realistic work environment makes the training sticky and memorable, which leads to more efficient operations, a safer workforce and better customer experience.
- Employees are more confident because they’re engaged at work and well-trained. Nearly 100% of employees that train with VR feel prepared for their jobs. This leads to greater impact in their roles and beyond.
Immersive Learning as a training approach can be used to speed up onboarding and to better support areas of upskilling and retention.
Ways CLOs are applying Immersive Learning
For example, JetBlue’s head of technical training worked cross-functionally to smoothen operations and reduce safety incidents. The airline is training ground technicians on safety processes, building capability through repetition so they can quickly and easily identify maintenance issues on a plane.
In the VR headset, you’re standing on the ground of an airport under the lights at night and looking up at one of JetBlue’s Airbus models, just as you would in real life.
The learning module takes you all the way around the aircraft for inspections, providing guidance and practice throughout. The airline is able to avoid taking real aircraft out of commission to execute the training — an extremely expensive solution. Plus, it engages a new generation of employees.
The younger generation is excited to come to an airline that is progressive. But it’s also about keeping up with the times and helping students learn in the best possible way.”Andy Kozak, Manager of College Technical Operations, jetblue
Another example comes from retail, where learning leaders have implemented VR training for front-line managers. They learn how to properly manage the logistics of a restaurant or storefront, especially during hectic, busy times. Complete immersion helps them when on the job because they feel like they’ve been there before.
One American chain of over 2,000 restaurants is using Immersive Learning to train employees without impacting daily operations.
On the other hand, Verizon’s L&D team identified employee safety as most important. Immersive Learning helps prepare store associates for rare emergency situations such as armed robbery. After the VR training, which consisted of three experiences, 97% of trainees say they walked away feeling better prepared for the chance of a robbery.
Become a data-driven L&D organization
As CLOs become more data-driven, they are gleaning deep and powerful insights from Immersive Learning. They’re able to collect quantitative data far beyond written test scores and employee satisfaction surveys. Things like attention and engagement, which largely go unmeasured in eLearning modules and instructor-led training, are inherent to VR.
With this data, L&D leaders have been able to map their efforts to actual results, as well as key business objectives at a more strategic level.
VR gets learners closer to reality than any other training medium, with less risk and expense. And in implementing it, L&D leaders have positioned themselves as key contributors to employee performance, as well as an innovative and strategic function within the overall business.