As consumer banks embrace a multichannel experience to best support customers, leveling-up employee training remains a key initiative. Frontline employees need new and evolved ways to practice mitigating risk, building trust, and impacting the overall customer experience.
VR-based Immersive Learning is providing opportunities for experiential learning in any role, from the local branch to the call center.
In VR, employees make decisions and interact just as they would in the physical world, activating the same neural pathways in the brain. They build empathy by walking in the shoes of their customers, get realistic repetitions identifying fraud, and practice new manager skills in a safe environment.
In the webinar, you’ll learn:
- How Immersive Learning is transforming training for bank employees
- How realistic practice and immersion in VR leads to improved performance
- The unique data the Immersive Learning platform provides