AVAILABLE NOW — The Strivr app for Apple Vision Pro

Elevating Verizon customer service with empathy training in VR

min watch

Verizon provides a business-critical network to the largest companies in the world, so separating employees from business impact is almost impossible.

Verizon’s customer service associates regularly face high stakes situations that they must not only fix, but also de-escalate in the process. That’s why their L&D team does everything they can to enable the workforce with the integral soft skills needed to both solve problems and build deeper connections with high value customers.

Join Cleopatra Scott, Director of Global L&D for Verizon Business Services, as she shares Verizon’s path to a transformed customer experience using immersive learning for soft skills and customer service training. Strivr Chief Science Officer, Michael Casale, PhD will also make an appearance to shed light on the science behind what makes VR such an effective medium for building empathy and practicing difficult customer conversations.

Tune into this webinar to learn

  • How immersive experiences create emotion and nerves unlike anything else, including role play
  • How VR training is driving both employee and customer engagement for Verizon
  • Practical and strategic tips for deploying measuring the impact of immersive learning
  • The potential for bringing VR into distance learning programs


Cleo Scott
Director of Global Learning & Development, Verizon
Michael Casale, PhD
Chief Science Officer, Strivr

Complete the form to watch the webinar on demand

Thanks, you're ready to watch!
Watch now
Oops! Something went wrong while submitting the form.